Frequently Asked Questions

Absolutely not. We don't tie you in to a contract, we just ask that you give us one month's notice if you wish to leave.

Your quote is based upon whether you're a sole trader, partnership or limited company, and at what stage your business is at. We hope that by asking for your average number of monthly transactions and estimated annual turnover, we can give you a fair quote.

If you do go into the next band, we won't immediately raise your fee. However, if your business grows and you start to generate more transactions on a regular basis each month, your fee will be increased to the appropriate band.

Yes. The fixed monthly fee includes your year-end accounts and tax return as well as your monthly bookkeeping.

If your year-end has passed, we offer a generously discounted catch-up fee.

Your fixed fee includes email support. Technical information is always provided by email as opposed to by phone. That way we both have a permanent record, we can refer back to it at any time and it avoids any potential misunderstandings. Similar to many photographers, we don’t work a traditional 9 to 5 so we'll often reply outside of business hours too!

When you sign up, you'll be prompted to register on our portal and upload initial data to the document area. Once up and running, most of the data we require will be downloaded automatically into QuickBooks Online or entered by you on a shared GoogleSheet.

Ultimately, yes. As HMRC are introducing digital accounts in the near future, there will be a requirement for up to date information. Cloud software will be essential. There will no longer be an end of year rush to beat the submission deadline, our work will be spread evenly throughout the course of the year.

The proposed HMRC digital tax accounts will require the use of software which "talks" to their system. We're happy to prepare accounts from your own figures if your year-end has passed but would then migrate you to our cloud software. We offer a great financial incentive for you to do this too then all you'll have to do each month is run a report we share with you, click on any transaction we don't recognise, and edit a description. Simple! We do EVERYTHING else.

It's easy. Just let us have their details and we'll send them a standard letter asking for 'Professional Clearance' and the information we need. It's a fairly straightforward procedure.

Of course not, we just specialise in this area.

In the unlikely event you do want to cancel, we make this as simple as we can. We'll just need one month's notice. After we receive your final month's payment, we'll extract all your QuickBooks Online data in the form of Excel or .csv files for you to pass on to your new bookkeeper/accountant. Anything else required will be sent promptly.